“Dear Bill,
In perhaps the most difficult time of my personal life – losing my precious mom – you succeeded in helping us as a family to bring dignity and honor to her memory – all with a warmth and sincere caring that was uniquely you. Please also thank Tom, your wonderful Dad for me, for supporting all that you did for us and being there for us all. I will never forget his kind and beautiful words about my mom at the grave site. They will stay in my memory forever. Thank you, also for obtaining the copy of the death certificate for me today. It means so much to know you are still there after all had been said and done.”
